Question 1

What is HapiEats TV?

Accepted Answer

HapiEats TV is a video platform built for food lovers and food creators. You can watch recipe videos, attend live cooking sessions, enroll in paid cooking classes , and support your favorite chefs through subscriptions, gifts, and tips. Whether you’re a home cook, a professional chef, or someone who just loves watching food content, HapiEats TV has something for you.

Question 2

Is HapiEats TV free to use?

Accepted Answer

Yes — creating an account and watching free content is always free. Some creators offer premium content behind a subscription, and certain cooking classes require a one-time purchase. You can browse and watch a large library of content without ever spending a cent.

Question 3

How do I create an account?

Accepted Answer

Click Sign Up in the top-right corner. You can register with an email address and password. Once registered, set up your profile and start exploring content right away. If you want to upload videos or earn money, you can upgrade to a creator account from your Dashboard at any time.

Question 4

What makes HapiEats TV different from YouTube?

Accepted Answer

HapiEats TV is purpose-built for food content. Every feature — from Stations (curated cuisine channels) to Cooking Classes to live streaming with virtual gifts — is designed around the food creator community. Creators keep a much larger share of their earnings, and the discovery algorithm focuses on food content rather than competing with every other category on the internet.

Question 5

How do I find recipes by cuisine or dietary preference?

Accepted Answer

Use the Search bar at the top of any page, or browse Stations to find content organized by cuisine type (Italian, Thai, Mexican, etc.) or dietary preference (vegan, gluten-free, keto, etc.). You can also filter content by tags on any video page.

Question 6

What are Stations?

Accepted Answer

Stations are curated channels organized around a cuisine or food style — think of them like themed TV channels. For example, a “Japanese Street Food” Station collects the best Japanese street food content from multiple creators into one place. You can follow Stations to get updates when new content is added.

Question 7

What are Classes?

Accepted Answer

Classes are structured cooking courses taught by creators on HapiEats TV. They can be pre-recorded series, live interactive sessions, or multi-part series. Some classes are free; others require a one-time enrollment fee. Once enrolled in a paid class, you have lifetime access to all of its lessons.

Question 8

Can I save videos to watch later?

Accepted Answer

Yes — click the bookmark icon on any video or class to save it to your Watch Later list. Access your saved content from your profile at any time.

Question 9

What are Flavor Points?

Accepted Answer

Flavor Points are HapiEats TV’s virtual currency. You can earn them by watching content, engaging with the community, and completing challenges — or purchase them directly. Use Flavor Points to send gifts to creators during live streams or tip creators on their videos. Visit the Flavor Points page to check your balance and see earning opportunities.

Question 10

How do I earn Flavor Points?

Accepted Answer

You earn Flavor Points by: Watching videos (points credited per minute watched) Completing daily check-ins Leaving comments and engaging with creators Completing featured food challenges Referring friends to HapiEats TV Purchasing points directly in the Flavor Shop

Question 11

What can I do with Flavor Points?

Accepted Answer

You can use Flavor Points to send virtual gifts to creators during live streams, tip creators on their videos, and unlock special badges and profile frames. More uses are added regularly.

Question 12

Do Flavor Points expire?

Accepted Answer

Flavor Points do not expire as long as your account remains active. If an account is dormant for more than 24 months, points may be subject to expiration. We will notify you by email before any expiration occurs.

Question 13

What are Live Tokens?

Accepted Answer

Live Tokens are the currency used to send gifts during live streams. You can purchase token bundles on the Tokens page . Tokens are separate from Flavor Points — they are specifically for the live gifting economy. Creators receive a share of the token value from every gift they receive.

Question 14

How do I send gifts during a live stream?

Accepted Answer

While watching a live stream , open the gift panel on the right side of the player. Choose a gift from the menu (each gift has a token cost shown), and tap or click to send. Your gift will appear as an animated overlay on the stream and in the chat. You need to have tokens in your balance to send gifts.

Question 15

How do creators earn from live streams?

Accepted Answer

Creators earn from the gifts their viewers send during live sessions. HapiEats TV converts the token value of received gifts into real money, which creators can withdraw to their connected bank account. The platform retains a percentage fee — see the Creator section below for details.

Question 16

What types of gifts can I send?

Accepted Answer

HapiEats TV offers a range of virtual gifts with food-themed animations — from a simple Taco (1 token) to a grand Chef's Kiss (500 tokens). The full gift catalog is shown in the live stream gift panel.

Question 17

How do I become a creator on HapiEats TV?

Accepted Answer

Any registered user can become a creator. After signing in, go to your Dashboard and click “Become a Creator.” You’ll be prompted to create your first channel. Once your channel is set up, you can upload videos, go live, and create classes immediately.

Question 18

How do creators make money?

Accepted Answer

Creators can earn through multiple streams: Channel Subscriptions — viewers pay a monthly fee to access exclusive content on your channel Pay-per-view — charge a one-time fee to unlock specific premium videos Paid Classes — earn from one-time class enrollment fees Live Gifts — receive virtual gifts from fans during live streams, converted to real money Tips — viewers can tip you directly on any video Visit your Monetize page to set up payouts and connect your Stripe account.

Question 19

What is the Verified Chef badge?

Accepted Answer

The Verified Chef badge ( ) is awarded to creators who have demonstrated professional culinary credentials — such as a culinary school degree, professional kitchen experience, or certified expertise in a specific cuisine. It appears on the creator's channel and on any class they teach. Verified Chefs get boosted discovery placement for their classes.

Question 20

How do I apply for chef verification?

Accepted Answer

Go to your Creator Settings page and look for the “Apply for Chef Verification” section. You’ll need to submit proof of credentials (diploma, license, or letter from a restaurant). Our team reviews applications within 5–10 business days.

Question 21

How do paid classes work?

Accepted Answer

Create a class from your Studio , set a price, add your lessons, and publish it. When a student enrolls, payment is processed via Stripe. After enrollment, the student has lifetime access to all lessons in the class. Earnings are credited to your creator balance and can be withdrawn at any time. You can also mark individual lessons as free previews so prospective students can sample your teaching before buying.

Question 22

What is the platform fee for creator earnings?

Accepted Answer

HapiEats TV retains a platform fee on creator earnings to cover payment processing, hosting, and platform costs. The current fee structure is: Subscriptions & pay-per-view: 20% platform fee Classes: 15% platform fee Live gifts: 30% platform fee (includes token conversion costs) Review the full breakdown in the Creator Agreement .

Question 23

How do creator subscriptions work?

Accepted Answer

Creator subscriptions give you access to a creator's exclusive content — videos marked "subscribers only" on their channel. Subscriptions renew monthly and can be canceled at any time. You'll continue to have access until the end of the billing period you've already paid for.

Question 24

What payment methods are accepted?

Accepted Answer

HapiEats TV accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets including Apple Pay and Google Pay, processed securely through Stripe. We do not store your card details — all payment information is handled by Stripe.

Question 25

How do I cancel a subscription?

Accepted Answer

Go to your Account Settings and select “Subscriptions.” Click “Cancel” next to any active subscription. You’ll keep access until the end of your current billing period.

Question 26

How do I get a refund?

Accepted Answer

For class enrollments, we offer a 7-day refund if you have not watched more than 25% of the class content. For channel subscriptions, refunds are considered on a case-by-case basis within 48 hours of renewal. Token and Flavor Point purchases are non-refundable once tokens have been spent. To request a refund, contact us via the Contact page .

Question 27

What are App Credits?

Accepted Answer

App Credits are a platform currency that can be used to purchase content on HapiEats TV — including pay-per-view videos, Flavor Points, and class enrollments — without needing a credit card at checkout. Credits are separate from Flavor Points: Flavor Points are earned and spent within the community economy, while App Credits are a monetary balance that covers real purchase costs. Visit your Credits page to see your balance and transaction history.

Question 28

What is the difference between Gift Credits and Loan Credits?

Accepted Answer

Gift Credits are free credits issued by the HapiEats TV team — no repayment is ever required. They are consumed first when you make a purchase. Loan Credits are borrowed credits that must be repaid. If you are a creator, loan repayment is automatically deducted from your next cashout. If you are not a creator, you can repay your loan balance at any time via Stripe from your Credits page . Gift credits are always consumed before loan credits.

Question 29

How do I get App Credits?

Accepted Answer

There are two ways to receive App Credits: Admin grant — the HapiEats TV team may issue gift or loan credits to your account as part of a promotion, contest prize, or onboarding bonus. You will see these appear in your credits transaction history automatically. Credit request — you can submit a request for credits directly from your Credits page . Explain what you would like to use the credits for and our team will review the application within 1–2 business days. Requests are capped at $500 per application.

Question 30

Do creators earn money from credit-funded purchases?

Accepted Answer

No. When a purchase is fully or partially funded by App Credits, the creator receives $0 for the credit-funded portion . Only the portion of a purchase paid with real money (via Stripe) flows through to creator earnings. This is explained in the Creator Agreement . Gift credits especially should be thought of as a promotional mechanism — they enable access to content but do not represent revenue for creators.

Question 31

How do Loan Credits get repaid?

Accepted Answer

Loan repayment happens in two ways: Automatic deduction from creator cashouts — if you are a creator and request a Flavor Points cashout while you have an outstanding loan balance, the loan is automatically deducted from your payout before the funds are sent. You will see a loanDeducted line on your cashout summary. Manual Stripe repayment — if you are not a creator (or want to repay sooner), go to your Credits page and click “Repay” . You will be redirected to a Stripe checkout to pay the outstanding loan balance.

Question 32

Do App Credits expire?

Accepted Answer

Gift credits do not expire unless a specific expiration date was set when the credits were issued (you will be notified if this applies to you). Loan credits do not expire but must be repaid. Any expiration details are visible in your credits transaction history.

Question 33

Can I transfer or cash out App Credits?

Accepted Answer

No — App Credits are non-transferable and cannot be cashed out or converted to real money. They can only be used for purchases within HapiEats TV.

Question 34

How do I report inappropriate content?

Accepted Answer

Click the flag (Report) icon on any video, comment, or live stream. Select the reason for your report and add any optional details. Our moderation team reviews all reports, typically within 24–48 hours. For urgent safety concerns, email us directly at safety@hapieatstv.com.

Question 35

What are the Community Guidelines?

Accepted Answer

Our Community Guidelines set out what is and isn’t allowed on HapiEats TV. In short: keep it food-focused, be respectful, don’t post misleading or harmful content, and respect intellectual property. Violations can result in content removal, account suspension, or a permanent ban.

Question 36

How do I block or mute someone?

Accepted Answer

Visit the profile of the user you want to block. Click the three-dot menu (⋯) and select "Block" or "Mute." Blocked users cannot see your content or send you messages. Muted users can still see your content, but their comments will be hidden from your view.

Frequently Asked Questions

Getting Started

Watching & Discovering Content

Flavor Points

Live Streaming & Tokens

For Creators

Subscriptions & Payments

App Credits

Safety & Community